So, trying Friday again.Ģ) found and wanted to raise a complaint there. Tried to call Gambling comission for help but I only queued and never spoke to someone before office hours were up. Did not get through to the management and was also informed that the poker and betting account are both empty! And the support guy thought I was lying and withdraw all my funds on my last cashout in July. As nothing was happening I tried to call support center again and asked for information and cashout. Thank you very much guys, I keep you updated What information would you still ask for apart from the obvious one? (Banned from site only or whole network) So, it looks better now and I hope I have the money by the end of the coming week. Account remains closed but they asked for my banking details to transfer the funds. I did not get any e-mail before or after the account was closed btw. So, no idea if it is temporarily blocked, under investigation, banned, got hacked or what is going on. He also confirmed the funds on my poker account rightly. For the moment I only know that it is a management decision and I was not able to withdraw my roll with the supporter on the phone.

So, I called them immediately and spoke to a supporter who did not have a lot of info. I tried to log into my account yesterday morning and saw a message in red 'error account closed. I am a bit shaken as this has not happened to me before.

William hill account suspended